General terms and conditions

1.1 The order and sale of products through the webshop "ridley-bikes.com" is offered to you by:

• Belgian Cycling Factory nv (hereinafter the "Seller")
• Ondernemingsnummer BE0441.535.783
• Registered office at 3583 Beringen, Beverlosesteenweg 85
• Email: info@cyclingfactory.be

The present general terms and conditions of sale are those of the Seller.

The term "Buyer" means any natural person who purchases one or more product(s) via the Seller's webshop "ridley-bikes.com" as well as any visitor to the webshop, and is acting for purposes other than his trade, business, craft or professional activity.

1.2 The present Terms and Conditions of Sale apply to every purchase made by the Buyer through the Seller's webshop "ridley-bikes.com" or other agreements concluded through the webshop.

1.3 Before the contract is concluded, the Buyer is offered the opportunity to read the contents of these General Terms and Conditions of Sale and to expressly accept them. Placing an order via the Seller's webshop is only possible if the Buyer expressly agrees to the content and applicability of these general terms and conditions to the purchase agreement to be concluded. To this end, prior to finalising the order, the Buyer must tick the appropriate box stating "Agreement with General Terms and Conditions".

1.4 The sale of goods to the Buyer will take place exclusively via the Seller's web shop and exclusively in the countries in which the Seller operates, as indicated on the web shop. With the understanding that the Seller can only accept the order of a Buyer via the webshop if the delivery address is located in one of these countries and this delivery address is not a PO Box address.

1.5 If one or more articles of these terms and conditions are declared invalid by a court decision, the other provisions of these terms and conditions of sale will remain in full force. In case of invalidity of one of the provisions the Seller and the Buyer, to the extent possible and according to their loyalty and conviction, negotiate to replace the invalid provision by an equivalent provision that complies with the general spirit of these general sales conditions.

2.1 The offer via the Seller's webshop may be changed by the Seller at any time. In any event, all offers made by the Seller are without obligation and should only be considered as an invitation to the Buyer to place an order.

2.2 Despite the fact that the online catalog and the e-commerce website are composed with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding on the Seller. The Vendor is only bound to an obligation of means with regard to the correctness and completeness of the information offered. The Seller shall in no case be liable for manifest material errors, typographical errors or printing errors.

2.3 The Seller cannot be held liable for limited stocks of its products or for temporarily impossible delivery.

2.1 A sales agreement is only entered into between the Seller and the Buyer when the Buyer or potential Buyer’s order is explicitly accepted by the Seller, who will inform the Buyer of this by means of a confirmation note. The Seller reserves the right not to accept the order without owing the Buyer any compensation, but subject to the reimbursement of any sums paid.

2.2 The agreement is concluded at the time the Buyer receives the confirmation note.

3.1 Product prices are shown in Euros and include taxes.

3.2 The Seller reserves the right to change prices at any time. However, products are invoiced based on the rates applicable at the time the order is accepted.

3.3 The price owed is the price stated on the confirmation note.

3.4 If the price is increased, the Buyer is entitled to terminate the agreement without incurring any costs; nor shall the Seller be bound to pay any compensation.

3.5 Products remain the property of the Seller until the Seller has definitively received payment for the full price.

5.1 The following payment options are available when ordering products from the online shop: by credit card: Visa, Mastercard via internet banking: Bancontact/MisterCash by bank transfer. Of course when using the aforementioned payment systems the Buyer must respect any terms and conditions applied by the operators involved. The Seller is not a party in the relationship between the Buyer and the payment system operator.

5.2 The Seller undertakes to ensure the security of online shop users to the best of its ability; however, under no circumstances can the Seller be held liable for possible damages incurred through the use of the online shop and, in particular, damages cased by third parties who may be abusing the website or the payment system.

5.3 The Seller respects rules in view of allowing refunds of amounts paid by the consumer in accordance with the Act on the right of return of 13 June 2014 July 1991.

6.1 Products will be shipped to the shipping address given when the order is placed (home address or other address).

6.2 The Seller undertakes to do their utmost to deliver the order on the following working day if the package was ordered prior to 12:00 noon on the previous work day.

6.3 If the aforementioned undertaking cannot be achieved, a further delivery date may be agreed between the Seller and the Buyer. In the absence of a further delivery date, the agreement is automatically terminated and the Seller shall refund any payment received within 30 days.

7.1 Right of renunciation applies solely to purchases made through the online ship by natural or legal persons who procure or use products purchased exclusively for non-professional purposes.

7.2 The Law of 13 June 2014 regarding the right of return for internet sales permits consumers to inform the Seller of their intention to withdraw from the sale within 14 days from the date the product is received.

7.3 If you have informed us that you wish to withdraw from the sale, we will contact you to arrange a suitable time to collect the bicycle from you.

7.4 Returns of incomplete or damaged goods are not accepted. Furthermore, goods which have been used to an extent greater than that required to establish the type, features, and operation of the goods will not be accepted for return.

7.5 The Seller shall refund any sums paid within 30 days from the date the returned goods are collected.

7.6 Pursuant to the Act of 13 June 2014 on the right of return, the right of renunciation does not apply to: deliveries of products manufactured to the consumer’s specifications or which have clear personal characteristics, or which by their nature cannot be returned or which may deteriorate or become obsolete quickly, provision of audio and video recordings and computer programmes the seal of which has been broken by the consumer.

8.1 We reserve the right to save and process all data relating to the customer insofar as doing so is necessary to execute and implement the sales contract, and to do so for as long as we are bound to retain such data in accordance with applicable legislation.

8.2 We shall not make any of the customer’s personal data available to third parties without the express consent of the customer, except to the extent we are bound to disclose said details under applicable legislation. By accepting these General Terms and Conditions, the Customer is agreeing to the aforementioned data being shared solely and exclusively with Belgian Cycling Factory NV, as this is necessary for the execution and implementation of the sale agreement.

8.3 We are not permitted to collect customers’ personal data, transfer them to third parties, or otherwise process them for purposes not set forth in this section 7. GDPR & Cookie Policy.

Effective as of 15 February 2016, the European Commission has created a platform for extrajudicial dispute resolution. This offers consumers a way to resolve disputes relating to online orders without having to become involved in a judicial procedure involving courts and judges. This dispute resolution process is available through the following external link: https://ec.europa.eu/consumers...

You are of course able to contact our customer service department directly. You can contact them at the following e-mail address: customer.service@cyclingfactory.be

10.1 A sale governed by these terms and conditions of sale is subject to Belgian law.

10.2 Only the courts of the Hasselt department of the judicial district of Antwerp are competent.

11.1 Met ingang van 15 februari 2016 heeft de Europese Commissie een platform gecreëerd voor buitengerechtelijke geschillenbeslechting. Dit biedt consumenten de mogelijkheid om geschillen met betrekking tot online bestellingen op te lossen zonder de noodzaak van een gerechtelijke procedure waarbij rechtbanken en rechters betrokken zijn. Dit proces van geschillenbeslechting is beschikbaar via de externe link: https://ec.europa.eu/consumers/odr/.

11.2 Vanzelfsprekend kan de Koper zich ook direct richten tot de klantenservice van de Verkoper. De Koper kan dit via het volgende e-mailadres: customer.service@cyclingfactory.be, overeenkomstig artikel 8.4. van huidige algemene voorwaarden.

12.1 De verkoop waarop de huidige verkoopsvoorwaarden betrekking hebben, is exclusief onderworpen aan het Belgisch recht, met uitsluiting van het Weens Koopverdrag.

12.2 Geschillen ingesteld tussen de Koper en Verkoper, worden exclusief onderwerpen aan de jurisdictie van de rechtbanken van het gerechtelijk arrondissement Antwerpen afdeling Hasselt.

Ridley Bikes ("Ridley Bikes") operates ridley-bikes.com and may operate other websites. It is Ridley policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Ridley Bikes collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Ridley purpose in collecting non-personally identifying information is to better understand how Ridley visitors use its website. From time to time, Ridley Bikes may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Ridley Bikes also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on ridley-bikes.com blogs/sites. Ridley Bikes only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Ridley websites choose to interact with Ridley Bikes in ways that require Ridley Bikes to gather personally-identifying information. The amount and type of information that Ridley Bikes gathers depends on the nature of the interaction. For example, we ask visitors who sign up at ridley-bikes.com to provide a username and email address. Those who engage in transactions with Ridley Bikes are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Ridley Bikes collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Ridley Bikes. Ridley Bikes does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Ridley Bikes may collect statistics about the behavior of visitors to its websites. Ridley Bikes may display this information publicly or provide it to others. However, Ridley Bikes does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Ridley Bikes discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Ridley behalf or to provide services available at Ridley websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Ridley websites, you consent to the transfer of such information to them. Ridley Bikes will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Ridley Bikes discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Ridley Bikes believes in good faith that disclosure is reasonably necessary to protect the property or rights of Ridley Bikes, third parties or the public at large. If you are a registered user of an Ridley Bikes website and have supplied your email address, Ridley Bikes may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Ridley Bikes and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Ridley Bikes takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Ridley Bikes uses cookies to help Ridley Bikes identify and track visitors, their usage of Ridley Bikes website, and their website access preferences. Ridley Bikes visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Ridley websites, with the drawback that certain features of Ridley websites may not function properly without the aid of cookies.

Business Transfers

If Ridley Bikes, or substantially all of its assets, were acquired, or in the unlikely event that Ridley Bikes goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Ridley Bikes may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Ridley Bikes and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Ridley Bikes may change its Privacy Policy from time to time, and in Ridley sole discretion. Ridley Bikes encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a ridley-bikes.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.